TrackZi – Privacy Policy

1 Introduction

TrackZi ("we", "our", or "us") is a Shopify application that adds an order tracking page to your online store, allowing your customers to look up the shipping status of their orders directly from your storefront.

This Privacy Policy explains what information we collect when you install and use TrackZi, why we collect it, how we use it, and the choices you have regarding your information. By installing TrackZi from the Shopify App Store, you agree to the practices described in this policy.

We follow Shopify's API terms, Partner Program Agreement, and applicable data protection legislation including the GDPR and CCPA.

2 Information We Collect

We collect only the minimum information necessary to operate the tracking page.

Category	Data points	Source
Store information	Shop domain, shop name, email address, plan name, primary locale & currency	Shopify Admin API (on install)
Tracking page configuration	Page title and description, support email, display options, enabled status	Merchant-entered via TrackZi settings
Order & fulfillment data	Order number, customer email (for verification only), order and fulfillment status, line items, carrier, tracking numbers and delivery events	Shopify Admin API, read at the moment a customer looks up their order
Billing	Subscription plan choice, billing status	Shopify Billing API
App usage events	Tracking lookups: order number, whether it was found, and timestamp	TrackZi app activity

We do not store customer names, email addresses, shipping addresses, payment information, or order contents. Order data is read from Shopify only when a customer submits a lookup, is used to verify the customer's email and display the tracking result, and is not saved by TrackZi. We do not collect browsing history or any data not listed above.

3 How We Use Your Information

To install, configure, and display the order tracking page on your storefront, and to show customers the status of their own orders after verifying their order number and email.
To authenticate your Shopify session and maintain app security.
To process and manage your subscription through Shopify Billing.
To send transactional notifications (e.g., billing status changes).
To diagnose technical issues and improve app performance.
To comply with Shopify's mandatory data privacy compliance webhooks.

We do not use your data for advertising, sell it to third parties, or use it for any purpose not listed here.

4 Data Sharing & Third Parties

We share your information only as necessary to operate the app:

Shopify – as a Shopify app, all data flows comply with Shopify's Privacy Policy.
Hosting infrastructure – our servers run on secure, industry-standard cloud infrastructure. Server providers act as data processors under signed data processing agreements.
Shipping carriers – tracking links point to the carrier's own website. We do not transmit any data to carriers on your behalf.

We will disclose information if required by law, court order, or to protect the rights and safety of our users.

5 Data Retention & Storage

We retain your store information, tracking page configuration and lookup history for as long as TrackZi is installed on your store. If you uninstall the app, we delete all associated store data within 30 days, except where we are required by law to retain it longer.

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access to production databases is restricted to authorised personnel only.

6 Your Rights as a Merchant

Depending on your jurisdiction (including EEA, UK, and California), you have the right to:

Access – request a copy of the data we hold about you.
Rectification – request correction of inaccurate data.
Erasure – request deletion of your data ("right to be forgotten").
Portability – request your data in a portable, machine-readable format.
Object – object to processing of your data in certain circumstances.

To exercise any of these rights, email us at comzi.official@gmail.com. We will respond within 30 days (or the legally required timeframe for your region).

Shopify also provides automated data request handling via the customers/data_request, customers/redact, and shop/redact compliance webhooks, which we implement.

7 Cookies & Tracking

The TrackZi Admin panel (inside Shopify) uses session cookies set by Shopify for authentication purposes only. The storefront tracking page script does not set any cookies, fingerprint visitors, or track customer behaviour on your store.

8 Children's Privacy

TrackZi is designed for use by Shopify merchants (businesses) and is not directed at children under the age of 13. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the TrackZi app dashboard and update the "Effective date" at the top of this page. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.

+ Additional Resources

These links can help you learn more about data privacy and the TrackZi app: